Scaling Smart: Lessons from Newbold Services’ Hiring Transformation

In this on-demand webinar, Kenneth Thompson, Vice President of Staffing at Newbold Services, shares how his team did exactly that—with the help of Mitratech’s talent strategy solution.

Before Mitratech, hiring at Newbold was manual and fragmented. Applications piled up on desks, candidates fell through the cracks, and valuable time was lost. As Ken puts it “We went from almost nothing to overflowing,” describing the surge in qualified applicants after moving to a centralized platform.

With the right technology and training, the team quickly found its rhythm. Each recruiter owned their piece of the process, visibility improved overnight, and great candidates stood out in hours instead of days. Weekly check-ins turned into a culture of collaboration, and soon the group had built its own SOP for consistent, compliant vetting.

The result? More placements, faster hires, and a renewed sense of accomplishment across the team. They gained time back to focus on retention, candidate experience, and culture fit—ensuring every placement was the right fit for both Newbold and the client.

Ken sums it up best:

“Everybody wants to do their best and succeed—it’s incumbent upon us to give them the tools to accomplish that.”

“Stay engaged from applicant to employee.”

“Trakstar by Mitratech is the best tool I have ever provided to them.”

What You’ll Learn

• How Newbold Services scaled hiring from paper applications to a centralized, data-driven platform
• Practical steps for training, team alignment, and process ownership that drive adoption
• How compliance and visibility create faster, higher-quality placements
• The cultural shift that turned a hiring process into a business advantage

Watch the full recording to see how one staffing team simplified its process, empowered its people, and turned recruiting into a true competitive edge.